Refund policy

IMPORTANT: With limited exceptions, the customer is responsible for return shipping charges.

We want you to feel confident in your purchase. Please feel free to reach out to our customer care team so we could assist you to get to the right choice.

By placing an order through zeusports.com you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures.

A. 14 DAY RETURN POLICY

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Unless noted below, outbound shipping charges are non-refundable and you will be responsible for all return shipping costs. All sale items are final sale and are not eligible for returns.

B. EXCEPTIONS

ZeuSports cannot accept returns for certain items. Items that are ineligible for return include:

  • Products marked as final sale.
  • Clearance and personalized items.
  • Bundle items at discounted rates (e.g. “4 for $20”; unless the entire bundle is returned).
  • Products that were resold or altered (or tagged) for resale will not be accepted.
  • Products not purchased from zeusports.com.
  • Items marked non-returnable at the checkout or within the product description page.

C. RETURN PROCESS

To start a return, you can start the process by logging into your account at account.zeusports.com and submit a return request for the order. If your return request is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please reach out to our customer care team for assistance. Our customer care representatives are available via email at help@zeusports.com. With limited exceptions, we do not provide pre-paid return labels; you are responsible for covering return shipping costs.

We are not liable for any return packages that may become lost or stolen in transit. Please keep proof of postage and/or return tracking number when shipping back returns.

D. DAMAGED OR DEFECTIVE ITEM(S)

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

  • Please supply the representative with your order number, item number, and tracking number from your original confirmation email. The representative will also need your email address and phone number.
  • Zeusports.com will make every reasonable effort to assist you with your return, replacement if available or store credit will be issued. Return shipping charges will not be applied.
  • A defective item may be replaced within 30 days from the date of purchase under our vendor’s warranty policy, or within the manufacturer's warranty period, whichever is longer. Contact a customer care representative for assistance.
  • When possible, please have picture(s) available of the damage or defect to expedite assistance.
  • We are not liable for any return packages that may become lost or stolen in transit. Please keep proof of postage and/or return tracking number when shipping back returns.
  • Note: Depending on the vendor, replacements have an average resolution timeframe of 7-10 business days for them to be processed.

E. EXCHANGES

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item, please contact us at help@zeusports.com.

F. RESTOCKING FEE

We do not charge a restocking fee on returns.

G. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at help@zeusports.com.

H. LOST IN TRANSIT ITEM(S)

If your tracking number shows the order was delivered, but you never received it from zeusports.com, contact a customer care representative immediately.

  • Contact the carrier and submit a claim for the lost in transit item(s). Please supply the representative with your order number, item number, tracking number from your original confirmation email, and claim number. The representative will also need your email address and phone number.
  • Zeusports.com will make every reasonable effort to assist you with a replacement if available or store credit will be issued.
  • Note: Depending on the vendor, replacements have an average resolution timeframe of 7-10 business days for them to be processed.